Our
Web Design
Policies
Privacy Policy
Ownership of Website Design
The client does not have the right to resell the design or development to other companies. The client does have the right to add pages onto the existing site or have another company add pages onto the existing site using the commissioned website design/development.
Ownership of Website Domain Name
If the client chooses to have PixoLabo renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and to verify that the renewal of said domain name has been completed. PixoLabo is not responsible for expired domain names.
Ownership and Copyright
PixoLabo is not responsible for intellectual property infringements on behalf of clients. Also, PixoLabo will not be responsible for submitted content. Clients should not mail irreplaceable photos or documents, or send content that must be returned through Japanese or International mail.
Project Initiation
Project Timeliness Incentives and Penalties
PixoLabo will provide clients with a timeline for providing client sourced content and will work with the client to ensure all client-provided content meets our guidelines. If PixoLabo is waiting for content or other pieces of information, the client will be notified.
(Professional graphic design, SEO, and photography services are available for a surcharge if the client needs assistance with that part of their project.)
It is the clientʼs responsibility to inform PixoLabo of any potential delays ahead of time. We will work with the client as much as possible to revise timelines, but we may not always be able to do so.
If the client fails to handle the requests in a timely manner, their website project will be placed on hold, and the client will be billed for applicable hours to date.
We are always happy to help clients to get their projects back on track. However, if client-driven delays persist, PixoLabo will complete as much of the project as possible without the missing elements, and provide the client with a final notice.
If the client fails to respond to the final notice within 5 business days, their website project will be terminated, and the client will be billed for the remaining balance of the stated project cost.
PixoLabo reserves the right to consider the project complete in its entirety and at that point invoice the client for all future work.
How Content May Be Submitted
Text must be selectable as actual text rather than as flattened images. Images should be hi-res and fully editable. We accept Adobe Photoshop PSD, JPEG and TIFF files, Adobe Illustrator AI, EPS, or PNG files, and Microsoft Word files. All text and photos/graphics must be clearly labeled with the name of the page on which it will be displayed.
Content may not be submitted via fax or as paper copies. Exceptions to this policy must be approved in advance and will incur a surcharge. Any files that do not meet our minimum requirements will be rejected. Additional graphics and image preparation fees may apply to client provided files.
How Revisions to a Website Design are Handled
The discovery questionnaires which describe the look the commissioned web design project are part of all web design projects. Completing them helps our team to focus on the design elements favored by the client.
Design preferences, such as the look of the site, the color scheme, the functionality, monitor resolution preferences, etc., should be specified during the discovery phase. If any design preference stated in the discovery phase was not met, the adjustments will be made free of charge. If the client develops preferences or changes his/her mind after the completion of the work, adjustments will be made by the hour at rates ranging from $125.00 to $ 175.00 per hour.
Designs for Sub Pages
How Website Maintenance Requests are Handled
If a client on a website maintenance plan requests more than the scheduled amount of maintenance, he/she will be given an estimate and, if approved, the additional work will be completed at a discounted rate of $95.00 per hour and the turnaround time will be based on workload issues. Clients who are not on any maintenance plan may request website updates at the full $125.00 hourly rate and the turnaround time will be based upon our workload.
Monthly and quarterly maintenance plan fees are separate from hosting fees and may be canceled at any time. (See details under the Termination of Services section.)
How Technical Support is Handled
Please note, technical support cannot be provided for clientsʼ individual computer issues or for third party products or services.
Billing and Payment Policies
Once the remaining balance is paid in full, the completed website will be moved from the staging server to the clientʼs server so the website will go live. At that time, PixoLabo will also register the clientʼs website with Google, Yahoo, and Bing search engines.
Payment for monthly services such as Hosting and Maintenance are billed monthly, or in 3, 6 or 12 months cycles. Invoices are prepared via Invoice Ninja and delivered via email. Payment can be made via credit card or bank/wire transfer.
Clients experiencing financial hardship should contact PixoLabo to discuss payment options.
For more information please visit our Billing Policies page.
Search Engine Guarantee
PixoLabo guarantees certain search engine friendly techniques will be used in the creating of each client website, including appropriate use of title and meta tags as applicable. A list of appropriate keywords or phrases is beneficial at the beginning of the project.
If the client is unable to provide the appropriate keywords or phrases we are happy to help. An initial SEO discovery can be included in your project. Additional search engine optimization (SEO) services are available for additional fees and billed by the hour.
Please note that PixoLabo is neither responsible for or can be held responsible for actual search engine results.
Monthly Service Plans
After three months, these plans convert to month-to-month plans which may be canceled at any time with a 30-day written notification. Services provided in the marketing plans will be specified in a written agreement since plans may be tailored to meet each clientʼs needs.
No service or standard of service is implied unless in writing in the agreement, and clients must be sure to include any specific request (such as a particular number of followers or a particular social networking tool used, etc.) in writing.
Quality Guarantee
If any problem is discovered or an error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for the perceived loss of revenue under any circumstances. Content changes resulting from a clientʼs error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.
Mobile-Friendly Functionality
Termination of Services
In order to protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.